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We're sorry you're having an issue.

We're here to help!

For general support, press or wholesale inquiries email us at:

For immediate assistance, give us a ring. Monday—Friday, 9:00am—5:00pm (CST)

Tel: 512.472.5762


All purchases made on include a manufacturing defect warranty valid up to a year after the purchase date. We will cover the full cost of the repair as well as the cost of shipping.

We do not offer repairs on damages resulting from normal wear and tear. If general wear and tear has affected the handbag’s original condition, we suggest contacting a reputable leather care professional for suggestions on restoration.

We do not accept repair requests on items purchased from a retailer other than For purchases made through one of our retailers/boutiques, please reach out directly to that retailer to request assistance. We are happy to answer any questions associated with the Kelly Wynne products, but we are unable to process any returns, exchanges, credits, refunds, or repairs on purchases from outside retailers.

If your repair meets these guidelines, please email with a repair request and photos of the damage. If the repair is approved, we will provide a pre-paid shipping label for you to use to ship the bag to us. Once repaired, we will ship the item back to the address originally provided. Please allow 3-5 weeks for a repair to be returned.

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