- What products are being recalled?
- Why are you issuing the recall?
- How do I go about getting my refund?
- How will the refund be made?
- How long will it take to get my refund?
- What if I purchased my mini through Nordstroms?
- Can I purchase a replacement for the mini bag?
- What should I do with the mini bag?
- What about the charitable donations to Salood?
While no issues have been reported, we are issuing a voluntary recall of all of our MINI Mama + Me bags in Taupe, Coral and Coral/Purple Python. You can read more about the recall on Consumer Products and Safety Commission website.
Out of an abundance of caution and as a part of our commitment to responsible business practices and quality products, we’re recalling our Mini Bags to keep children protected from even the smallest risks. No one has been sick or injured from Kelly Wynne products, including the Mini Bag. The bags do not pose a risk to adults.
To get a full refund on your Mini Bag purchased on the Kelly Wynne website, please email email@example.com with your order number and the email used to purchase the bag online.
We will send you a shipping label to send the product back to us, and will process all refunds for the Mini Bag within 48 hours of confirming your purchase. Refunds may take 3-7 days to post back to the original form of payment.
Communication and refund processing will take place during normal business hours (Mon.-Fri. 9am -5pm cst), weekends and federal holidays excluded.
Refunds will be issued to the original form of payment and may take 3-7 days to post back to the original form of payment.
What if the card I paid with is no longer valid?
We can make arrangements to issue your refund via check once we’ve confirmed your purchase using your order number or the email the item was purchased with. This process will take approximately 5 to 10 business days.
Communication and refund processing will take place during normal business hours (Mon.-Fri. 9am -5pm cst), weekends and federal holidays excluded. Once we've confirmed your purchase we will send you a shipping label to return the item to us. We will then process all refunds for the Mini Bag within 48 hours.
Nordstrom customers can also contact Nordstrom U.S. at 1.800.804.0806 or by emailing firstname.lastname@example.org. Nordstrom customers will be contacted by Nordstrom directly.
At this time, we do not have another Mini Bag in our lineup.
We recommend immediately sending your Mini Bag back to us, and we’ll provide you with the shipping label. Send an email to email@example.com and we’ll provide you with what you need.
We remain committed to our original donation amount and supporting the Salood mission to provide financial assistance to pediatric cancer families burdened with expenses.
We will still be meeting our Salood donation goals by making a corporate donation in the full amount we would have raised from mini bag sales and will donating 60% of the net proceeds from the sales of the full-sized AnnaBelleGrace handbag we sold during the campaign, resulting in over $5,000 in donations.