If you can’t find the answer, don’t hesitate to get in touch.
2800 Industrial Terrace
Austin, TX 78758
Open Wed-Fri 10am-4pm
For Customer Care inquiries or product questions e-mail us at:
For internship, marketing, or wholesale inquiries email us at:
For immediate assistance, give us a ring. Monday - Friday, 9:30am - 4pm (CST)
For press inquiries email us at:
We suggest spraying the leather bags with a type of leather protector. Always spot test on an inconspicuous area of your bag. For those bags with smooth leather, be diligent in covering the smooth leather completely before spraying with leather protector. Lightly spray the area. It is possible the spray could accidentally land on the bag’s hardware. If so, wipe off with dry towel immediately. Wait a few hours for the protector to dry and spray lightly again.
For the soft leather, we suggest using a mild leather conditioner that is specifically designed to be used on handbags. Use a small sponge and rub the cream on the dirty area of the leather. There are many leather cleaner and conditioners that are combined into one product that will enhance the life of your natural unfinished leather handbag. For the printed suede leather, we suggest protecting the suede of the new bag as suede is very difficult to clean.
This is common problem for all types of leather whether it is dye transfer from your jeans to your car seats or from your leather dress to your handbag. This is very frustrating. There are products on the market today that may help with setting the dye in jeans and other colored clothing. We recommend treating your Kelly Wynne handbags with a leather protector and recommend avoiding wearing your bags with heavily dyed garments.
Kelly Wynne offers free returns and exchanges on every order! To be considered for a return or exchange, returned packages must be postmarked (scanned by FedEx) no later than 14 days after the date of delivery. Kelly Wynne does not accept returns or exchanges on items purchased from a retailer other than kellywynne.com. If you request an exchange for an item with a greater value than your original purchase, a member of our team will contact you to collect any additional payment.
All orders must be returned securely in their original packaging if possible. Please keep the box and other packing materials until you have decided to keep your purchase. All returned merchandise must be received by in its new, unworn condition with original hangtags (attached), dustbag, and (if applicable) any included straps or attachments. Any gift with purchase must also be returned. Returns that are worn or damaged will not be accepted.
Shipping and handling charges are non-refundable unless the merchandise is damaged, defective, or was processed incorrectly. Please note that items that are damaged as a result of wear and tear are not considered defective. Shipping will not be refunded for carrier mistakes.
To request a return or exchange, please e-mail email@example.com with your order number and reason for return/exchange. Upon approval from a member of our team, we will email you a shipping label to return your order. Before dropping off at your nearest FedEx, please complete the backside of the return/exchange card and include it in your return to prevent any delays in processing your return/exchange.
All of our bags are shipped through FedEx. We offer three convenient shipping methods for online orders: Ground, 2nd Day Air, and Next Day Air.
Ground orders will ship after one business day of order processing. Ground shipping transit times range between 1-4 days, excluding Sundays and holidays. Expedited orders placed before 2pm will ship the same day. Expedited orders placed after 2pm CT will ship the following business day. Expedited shipping transit times exclude weekends and holidays.
Please note, we are unable to ship to PO Boxes.
Orders over $100 are eligible for free ground shipping that will be automatically applied at checkout.
Orders Containing Pre-Order Items
Orders that include pre-order items and regular items will ship in full when the pre-order items are available to ship. Please check the pre-order item's webpage for the available ship date.