If you can’t find the answer, don’t hesitate to get in touch.
For Return + Exchange, Donation,
or Product related questions please email us at:
For Marketing, Press or Internship
inquiries please email us at:
Please visit our return portal to initiate your return or exchange.
A return form + shipping label will be generated to send the product back. You may also schedule a pickup with USPS for your return/exchange in the portal.
For Store Credit, please email email@example.com
Kelly Wynne offers free returns and exchanges. We will gladly accept a return or exchange of unused merchandise up to 30 days after the date of delivery.
Returns must be returned securely in their original packaging if possible.
All returned merchandise must be received in its new, unworn condition with original hang tag attached, dustbag, and (if applicable) any included straps or attachments. Any gift with purchase must also be returned.
Returns that are worn or damaged will not be accepted.
Refunds will be issued to the original form of payment and may take up to 3-7 days to post back to account.
If an item is reduced in price permanently for the first time within 14 days of purchase, our Customer Care team will gladly assist you with a store credit refund of the difference.
All orders are shipped on business days (Monday–Friday). We do not ship orders on the following dates due to Federal Holidays and Fulfillment Center Closures
Orders placed on Saturdays, Sundays, and dates listed above will begin processing the following business day.
All Customized orders are final sale
All custom pieces will ship within 5-10 business days of an order being processed
Customizable orders are not eligible to ship Expedited
Customers will receive a confirmation email with tracking information when the order has shipped. This e-mail will contain a link to FedEx that will provide all shipping and status details.
Orders Containing Pre-Order Items: Please check the pre-order item's webpage for the available ship date.
Due to ongoing impacts of the COVID-19 pandemic processing times and deliveries may take longer than normal as our shipping partners work to ensure employee safety. FedEx has suspended all service guarantees, including Expedited Shipments. Therefore, we are unable to give an accurate estimate of your parcel's arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment. Thank you for being our customer. We appreciate your patience, understanding, and support more than ever at this time.
We recommend taking your Kelly Wynne leather goods to a trusted cleaner or shoemaker specializing in leather.