Have A question? Please Check the FAQ.

Frequently asked questions

RETURNS & EXCHANGES 

Please visit our return portal to initiate your return or exchange. 

A return form + shipping label will be generated to send the product back. You may also schedule a pickup with USPS for your return/exchange in the portal.

For Store Credit, please email customercare@kellywynne.com

WHAT IS YOUR RETURN/EXCHANGE POLICY? 

Kelly Wynne offers free returns and exchanges on every order. We will gladly accept a return or exchange of unused merchandise up to 30 days after the date of delivery.

Returns must be returned securely in their original packaging if possible.

All returned merchandise must be received in its new, unworn condition with original hang tag attached, dustbag, and (if applicable) any included straps or attachments. Any gift with purchase must also be returned.

Returns that are worn or damaged will not be accepted.

Refunds will be issued to the original form of payment and may take up to 3-7 days to post back to account.

WHEN WILL MY ORDER ARRIVE?  

All order are shipped through FedEx. We offer three convenient shipping methods for online orders: Ground, 2nd Day Air, and Next Day Air.

Ground orders will ship within 2 business days of order processing. Ground shipping transit times range between 1-4 days, excluding Sundays and holidays.

Expedited orders placed before 2pm will ship the same day.

Expedited orders placed after 2pm CT will ship the following business day.

Expedited shipping transit times exclude weekends and holidays.

Orders Containing Pre-Order Items: Please check the pre-order item's webpage for the available ship date.

WHAT IS THE BEST WAY TO CLEAN A KELLY WYNNE BAG?

We recommend taking your Kelly Wynne leather goods to a trusted cleaner or shoemaker specializing in leather.