Frequently asked questions

How do I protect the printed suede on my Kelly Wynne bag? 

We suggest spraying the printed suede bags with a type of suede protector. Always spot test on an inconspicuous area of your bag. For those bags with smooth leather as well as printed suede, be diligent in covering the smooth leather completely before spraying with suede protector. Lightly spray the printed suede area. It is possible the spray could accidentally land on the bag’s hardware. If so, wipe off with dry towel immediately. Wait a few hours for the protector to dry and spray lightly again.  

What is the best way to clean a Kelly Wynne bag? 

For the soft leather, we suggest using a mild leather conditioner that is specifically designed to be used on handbags. Use a small sponge and rub the cream on the dirty area of the leather. There are many leather cleaner and conditioners that are combined into one product that will enhance the life of your natural unfinished leather handbag. For the printed suede leather, we suggest protecting the suede of the new bag as suede is very difficult to clean.

What do I do about my jeans dying the leather on my bag? 

This is common problem for all types of leather whether it is dye transfer from your jeans to your car seats or from your leather dress to your handbag. This is very frustrating. There are products on the market today that may help with setting the dye in jeans and other colored clothing. We recommend treating your Kelly Wynne handbags with a leather protector and recommend avoiding wearing your bags with heavily dyed garments.

What is your return/exchange policy?

Kellywynne.com will accept returns/exchanges within 14 days of the date on which your order was received. Kellywynne.com does not accept returns or exchanges on items purchased from a retailer other than kellywynne.com. Merchandise purchased on or after November 21, 2018 may be exchanged or returned for store credit until Friday, January 4, 2019. For your convenience, we will include a return label in your shipment. Should you choose to use the included label for a return, a shipping cost of $10.00 will be deducted from the total amount of your refund. If you choose to use the included label for a exchange, a shipping cost of $20.00 will be charged to cover the cost of the return shipping and the cost to ship the new item. Once we receive your exchanged item, our customer service team will call you to collect any additional payment.

All returned merchandise must be received by Kelly Wynne in its original condition, not having been worn, with the original dust bag and any additional attachments. Returns that are damaged or altered will not be accepted. Shipping and handling charges are non-refundable unless the merchandise is damaged, defective or was processed incorrectly. Please note that items that are damaged as a result of wear and tear are not considered defective. In the event that we have processed your order incorrectly, please e-mail info@kellywynne.com with your order number and claim. Shipping will not be refunded for carrier mistakes. 

To request a return or exchange, please e-mail info@kellywynne.com with your order number and claim. Upon approval from a member of our team, complete the backside of a return/exchange card and include it in the shipment. 

We will send you an e-mail notification when your return is received and approved by Kelly Wynne. If you are approved for a return/exchange, a credit will automatically be applied to your credit card or original method of payment within 3 business days. 

When will my order arrive? 

Shipping Method
All of our bags are shipped through FedEx. We offer three convenient shipping methods for online orders: ground shipping (2-5 business days), 2nd Day Air (2 business days), and Next Day Air (1 business day). Please note that Sundays and Holidays are not considered business days. Any order placed after 3pm CST on any standard business day will not be shipped until the following business day. Any order placed after 3pm CST on a Friday will not be shipped until the following Monday.

Orders Containing Pre-Order Items
Orders that include pre-order items and regular items will ship in full when the pre-order items are available to ship. Please check the pre-order item's webpage for the available ship date. If you choose to have your pre-order items and regular items ship separately, an additional $10.00 will be charged to cover the cost of the separate shipments.

Do you offer repairs?

If your Kelly Wynne bag is damaged due to issues other than normal wear and tear, please review our guidelines and submit a request on our Repairs page.