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Frequently asked questions

Please Review our Return Policy Below - if your order qualifies for a return please contact to initiate your return or exchange.
For all qualified returns, a customer care representative will send you a return form + shipping label will be generated to send the product back. The return shipping charges will be deducted from your refund, this cost varies depending on what our 3rd party shipping carriers charge us.  

We will accept returns or exchanges of full-priced merchandise within 30 days of purchase with a valid order number from the Kelly Wynne Webstore. We only accept returns of unused, unworn products with original hang tags and packaging attached purchased through the Kelly Wynne website.

Please note:

  • Returns must be returned securely in their original packaging and protective wrappings. 
  • All returned merchandise must be received in its new, unworn condition with original hang tag attached, dustbag, and (if applicable) any included straps or attachments. All original packaging must be intact. Pictures may be needed prior for approval.
  • Returns that are worn or damaged will not be accepted and shipped back to the customer.
  • All returns must be accompanied by a copy of the original receipt/invoice or gift receipt, included with your shipment. Failure to include this form will result in prolonged processing of your return.
  • Gift Wrap is non-refundable.
  • Expedited Shipping Fees are non-refundable unless it is a shipping error on our part.
  • If original purchase included a bonus gift, was part of a BOGO (Buy One Get One) or GWP (Gift With Purchase) promotion, the bonus item must be returned in order to receive full credit for the original purchase price. Gifted product cannot be refunded or exchanged on their own.
  • Refunds will only be processed back to the original form of payment originally used for purchase. Refunds may take up to 15 days to be received and processed. Refunds will include the cost of the item, plus any applicable sales tax. 
  • Personalized items, Sample Sale items, Markdown items, Items purchased during promotions or using a discount code (BMSM), and "Sunset Items" are Final Sale and not eligible for returns, refunds or exchanges.
  • Order Cancelation - because we strive to get your order shipped as quickly as possible, we cannot cancel or change an order once placed as processing begins promptly after.
  • We are unable to offer returns and exchanges for Kelly Wynne product purchased from partner retailers and boutiques. 

If an item is reduced in price permanently for the first time within 14 days of purchase, our Customer Care team will gladly assist you with a store credit refund of the difference.

Please Note:

  • The item must have been purchased at full price.
  • Only one price adjustment can be made per order.
  • Items purchased at a discounted price, during promotions or from the markdown page are not eligible for a price adjustment.
  • Orders with a price adjustment will automatically become final sale and will not be eligible for returns or exchanges. 
  • Coupons and discount codes do not apply to sample sale items or promotions, gift card purchases, shipping charges, Gift Wrap, sales tax, or other fees.
  • If an order is eligible for a discount code only one discount code may be applied per order.
  • All Kelly Wynne promotions are limited to the specified dates/times and cannot be applied to previous purchases. Please reference our Price Adjustment policy.
  • Exchange credit, Coupons and discount codes may not be combined with other discount offers, promotions, sitewide sales, Gift Sets, Sample Sales or applied to prior orders.

We offer $5 Ground Shipping all the time via FedEx, UPS and USPS.

All orders are shipped on business days (Monday–Friday) except holidays listed below.

Orders may take 1 to 3 days to process during business days, sometimes longer during sales and promotions due to the higher order volume (1 - 7 business days).

Once your order has been processed you will receive an email with tracking information confirming your order has shipped.

The shipping time frames provided are estimations and are not guaranteed. Due to the high volume of orders, weather-related shipping delays, and the general state of the world right now, orders placed during peak months (May, November and December) may be delayed past the dates below due to factors beyond our control.

Additional validation may be required for some orders and can delay delivery - please ensure your shipping address is correct at checkout. 

We do not ship orders on the following dates due to Federal Holidays and Fulfillment Center Closures

  • January 1st
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • December 24th
  • Christmas Day
  • New Year's Eve - December 31st

Orders placed on Saturdays, Sundays, and dates listed above will begin processing the following business day.

  • $5 Ground Shipping Method will arrive within 1-5 business days after order has been shipped.
  • Two-Day or Next-Day Shipping Method (holidays and weekends excluded) will ship the same business day if submitted before 1 pm CST.
  • All Expedited orders placed after 1 pm CST will ship the following business day.
  • Two-Day Orders should arrive in 2 business days.
  • Next-Day orders should arrive the following business day.
    • Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
    • Alaska and Hawaii: For Ground shipping allow 5-7 business days from the time you receive a shipping confirmation email. Expedited orders require 1 additional day to deliver.
    • Rural domestic addresses require 1 or more additional days to deliver.
    • We are unable to ship orders to PO Boxes.

    Due to the high value of our products there will be a signature required on all shipments above $500 regardless of service type.

    Customers will receive a confirmation email with tracking information when the order has shipped. This email will contain a link to FedEx, UPS or USPS that will provide all shipping and status details.

    Orders Containing Pre-Order or Back-Ordered Items: Please check the item's webpage for the available ship date.

    The shipping time frames provided are estimations and are not guaranteed. Due to the high volume of orders, weather-related shipping delays, and the general state of the world right now, orders placed during peak months (May, November and December) may be delayed past the dates below due to factors beyond our control.

    If your tracking number does not show movement within 3 business days please contact and we will gladly look into this.

    During peak volume periods shipping carriers can take 2 - 3 days to scan packages into their system. If your package shows no movement after 3 business days please contact for assistance.

    Once the package ships you can access the FedEx tracking portal and "Manage the Delivery" where you can coordinate with FedEx directly on the following options:

    • Redirect the package
      • Ask them to redirect your deliveries to one of thousands of nearby FedEx Office®, Walgreens, select Dollar General and grocery store locations.
      • They will hold your packages safely and securely for up to 7 days.
      • After redirecting a package to a FedEx location, you can choose to show a QR code instead of using a government issued ID when picking up your package. This means you can send that QR code to someone else who can pick up your package for you, making pickup faster and more convenient.
    • Temporary hold
      • They can hold on to all deliveries to the given address for up to two weeks for free. Then they'll resume delivery when you're ready
    • Set up Tracking and alerts
      • Get tracking notifications and check the status of incoming deliveries and outgoing shipments to see where your packages are throughout the delivery process
    • Tell them where to leave your package
      • Give specific instructions for incoming deliveries to your driver. Have a package put on the side of the house, tell them not to ring your doorbell or make another needed request. All deliveries to the given address will follow these instructions.

    Missing packages can be stressful, but not to worry! Most items turn up for our customers within six days. Here are some things to try:

    1. Check that your shipping address is correct. The shipping address will be found in your account. Simply select the order in question and the address entered at checkout will be under “Shipping Address”
    2. Check around your home or building, or with neighbors. Boxes may have been left at backdoors, hidden behind bushes, or at the address next door.
    3. Give it six days. Sometimes carriers incorrectly scan packages that are still in transit. That means that your package could be marked as “Delivered” even though it’s still on its way to you. We completely understand the frustration! But your package is likely to show up within six days of a false scan
    4. Check your mailbox or anywhere else you receive mail. Carriers deliver differently, especially if the package is small enough to fit inside your mailbox.
    5. Check for a notice of attempted delivery. This notice will tell you the steps you should take to receive your package.

    If your package is missing or stolen after delivery please contact the courier directly as we are unable to file claims on your behalf. You will need to provide your tracking number and other related details that can track down the route of your package. If the USPS, UPS, FedEx, and other express companies cannot help you track down your missing parcel, at least they can help you start an insurance claim for your package. Thus, you can reduce your loss as much as possible. If the shipping company refuses to help you address the issue, you can file a claim report on their official website.

    • To contact FedEx, call 1-800-463-3339.
    • For UPS, submit a claim or call 1-866-742-5877.

    Kelly Wynne is not responsible for missing orders after delivery is completed. Signature required can be added to any order at no additional charge. Simply contact as soon as your order is placed.

    Due to ongoing worldwide impacts of the COVID-19 pandemic and record breaking shipment volumes, processing times and deliveries may take longer than normal as our shipping partners work to ensure employee safety.

    FedEx and UPS have suspended all service guarantees, including Expedited Shipments. Therefore, we are unable to give an accurate estimate of your parcel's arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment.

    Expedited cost will guarantee your order is prioritized and processed ahead of ground orders. Until further notice Kelly Wynne LLC will not refund expedited costs unless the order was not shipped in time by our fulfillment team.

    Our top priorities remain the safety and well-being of our team members, vendors and providing the best service to our customers. Thank you for being our customer. We appreciate your patience, understanding, and support more than ever at this time.

    All purchases made on include a manufacturing defect warranty valid up to a year after the purchase date. Please note, purchases made during Sample Sales are not applicable.

    Our warranty does not apply to damages resulting from normal wear and tear. If general wear and tear has affected the handbag’s original condition, we suggest contacting a local leather or handbag care professional or shoe hospital for suggestions on restoration.

    We do not accept warranty requests on items purchased from a retailer other than For purchases made through one of our retailers/boutiques, please reach out directly to that retailer to request assistance. We are happy to answer any questions associated with the Kelly Wynne products, but we are unable to process any returns, exchanges, credits, refunds or extend our warranty on purchases from outside retailers or for items received through charitable donations or gifted as SWAG.

    If your defect meets these guidelines, please email our customer care team at to request assistance. Please include pictures of the item clearly showing the problem and your order number or proof of purchase in your email.