If you can’t find the answer, don’t hesitate to get in touch.
2800 Industrial Terrace
Austin, TX 78758
Open Wed-Fri 10am-4pm
For Customer Care inquiries, product questions, or help deciding on a bag e-mail us at:
For press, internship, marketing, or wholesale inquiries email us at:
For immediate assistance, give us a ring. Monday - Friday, 9:30am - 4pm (CST)
If your Kelly Wynne bag is damaged due to issues other than normal wear and tear, please review our guidelines and submit a request.
We suggest spraying the printed suede bags with a type of suede protector. Always spot test on an inconspicuous area of your bag. For those bags with smooth leather as well as printed suede, be diligent in covering the smooth leather completely before spraying with suede protector. Lightly spray the printed suede area. It is possible the spray could accidentally land on the bag’s hardware. If so, wipe off with dry towel immediately. Wait a few hours for the protector to dry and spray lightly again.
For the soft leather, we suggest using a mild leather conditioner that is specifically designed to be used on handbags. Use a small sponge and rub the cream on the dirty area of the leather. There are many leather cleaner and conditioners that are combined into one product that will enhance the life of your natural unfinished leather handbag. For the printed suede leather, we suggest protecting the suede of the new bag as suede is very difficult to clean.
This is common problem for all types of leather whether it is dye transfer from your jeans to your car seats or from your leather dress to your handbag. This is very frustrating. There are products on the market today that may help with setting the dye in jeans and other colored clothing. We recommend treating your Kelly Wynne handbags with a leather protector and recommend avoiding wearing your bags with heavily dyed garments.
Kelly Wynne offers free returns and exchanges on every order! We will accept returns/exchanges on packages postmarked no later than 14 days after the date on which your order was received. Kelly Wynne does not accept returns or exchanges on items purchased from a retailer other than kellywynne.com. For your convenience, we include a free prepaid return label in every shipment. If you request an exchange for an item(s) with a greater value than your original purchase, our customer service team will contact you to collect any additional payment.
All returned merchandise must be received by Kelly Wynne in its original condition, not having been worn, with the original packaging and dust bag and any additional attachments. Returns that are damaged or altered will not be accepted. Shipping and handling charges are non-refundable unless the merchandise is damaged, defective or was processed incorrectly. Please note that items that are damaged as a result of wear and tear are not considered defective. In the event that we have processed your order incorrectly, please e-mail email@example.com with your order number and claim. Shipping will not be refunded for carrier mistakes.
To request a return or exchange, please e-mail firstname.lastname@example.org with your order number and claim. Upon approval from a member of our team, complete the backside of a return/exchange card and include it in the shipment.
We will send you an e-mail notification when your return is received and approved by Kelly Wynne. If you are approved for a return/exchange, a credit will automatically be applied to your credit card or original method of payment within 3 business days.
All of our bags are shipped through FedEx. We offer three convenient shipping methods for online orders: ground shipping (2-5 days excluding Sunday), 2nd Day Air (2 business days), and Next Day Air (1 business day). Please note that weekends and holidays are not considered business days for expedited shipments. Any order placed after 3pm CST on any standard business day will not be shipped until the following business day. Any order placed after 3pm CST on a Friday will not be shipped until the following Monday. Orders over $100 are eligible for free ground shipping with code "FREESHIP100".
Orders Containing Pre-Order Items
Orders that include pre-order items and regular items will ship in full when the pre-order items are available to ship. Please check the pre-order item's webpage for the available ship date. If you choose to have your pre-order items and regular items ship separately, an additional $10.00 will be charged to cover the cost of the separate shipments.
If your Kelly Wynne bag is damaged due to issues other than normal wear and tear, please review our guidelines and submit a request on our Repairs page.