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Frequently asked questions

RETURNS & EXCHANGES 

Please visit our return portal to initiate your return or exchange. 

A return form + shipping label will be generated to send the product back. You may also schedule a pickup with USPS for your return/exchange in the portal.

For Store Credit, please email customercare@kellywynne.com

WHAT IS YOUR RETURN/EXCHANGE POLICY? 

Kelly Wynne offers free returns and exchanges. We will gladly accept a return or exchange of unused merchandise up to 30 days after the date of delivery.

Returns must be returned securely in their original packaging if possible.

All returned merchandise must be received in its new, unworn condition with original hang tag attached, dustbag, and (if applicable) any included straps or attachments. Any gift with purchase must also be returned.

Returns that are worn or damaged will not be accepted.

Refunds will be issued to the original form of payment and may take up to 3-7 days to post back to account.

HOW CAN I GET A PRICE ADJUSTMENT?

If an item is reduced in price permanently for the first time within 14 days of purchase, our Customer Care team will gladly assist you with a store credit refund of the difference.

Please Note:

  • The item must have been purchased at full price
  • Only one price adjustment can be made per order
  • Items purchased at a discounted price are not eligible for a price adjustment

WHEN WILL MY ORDER ARRIVE?  

All orders are shipped on business days (Monday–Friday). We do not ship orders on the following dates due to Federal Holidays and Fulfillment Center Closures

  • January 1st
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • December 24th
  • Christmas Day
  • New Year's Eve - December 31st

Orders placed on Saturdays, Sundays, and dates listed above will begin processing the following business day.

  • Ground Shipping Method will ship within 1-5 business days and will arrive within 1-5 business days after order has been shipped.
  • Two-Day or Next-Day Shipping Method (holidays and weekends excluded) will ship same day if submitted before 2 pm CST. All Expedited orders placed after 2 pm CST will ship the following business day. Two-Day Orders will arrive in 2 business days. Next-Day orders will arrive the following business day.

Customizable Orders:

All Customized orders are final sale

All custom pieces will ship within 5-10 business days of an order being processed

Customizable orders are not eligible to ship Expedited

 Tracking Orders:

Customers will receive a confirmation email with tracking information when the order has shipped. This e-mail will contain a link to FedEx that will provide all shipping and status details.

Orders Containing Pre-Order Items: Please check the pre-order item's webpage for the available ship date.

Due to ongoing impacts of the COVID-19 pandemic processing times and deliveries may take longer than normal as our shipping partners work to ensure employee safety. FedEx has suspended all service guarantees, including Expedited Shipments. Therefore, we are unable to give an accurate estimate of your parcel's arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment. Thank you for being our customer. We appreciate your patience, understanding, and support more than ever at this time.

WHAT IS THE BEST WAY TO CLEAN A KELLY WYNNE BAG?

We recommend taking your Kelly Wynne leather goods to a trusted cleaner or shoemaker specializing in leather.