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Frequently asked questions

RETURNS & EXCHANGES 

Please visit our return portal to initiate your return or exchange. 

A return form + shipping label will be generated to send the product back. 

WHAT IS YOUR RETURN/EXCHANGE POLICY? 

Kelly Wynne offers free returns and exchanges. We will gladly accept a return or exchange of unused merchandise up to 30 days after the date of delivery with valid proof of purchase. Please note, purchases made during Sample Sales and listed as Final Sale are not applicable.

  • Returns must be returned securely in their original packaging and protective wrappings.
  • All returned merchandise must be received in its new, unworn condition with original hang tag attached, dustbag, and (if applicable) any included straps or attachments. 
  • Returns that are worn or damaged will not be accepted.
  • Gift Wrap is non-refundable.
  • Expedited Shipping Fees are non-refundable unless it is a shipping error on our part.
  • Any product purchased during a promotion related to a “Gift With Purchase” can be exchanged for the full value of the invoiced price. If the exchange is below the promotional gift threshold, the free gift must be returned or you will be charged for the full price of the gifted product. Gifted product cannot be refunded or exchanged on their own.
  • Refunds will be issued to the original form of payment and may take up to 3-7 days to post back to account.
  • Personalized items are Final Sale and not eligible for returns, refunds or exchanges

HOW CAN I GET A PRICE ADJUSTMENT?

If an item is reduced in price permanently for the first time within 14 days of purchase, our Customer Care team will gladly assist you with a store credit refund of the difference.

Please Note:

  • The item must have been purchased at full price.
  • Only one price adjustment can be made per order.
  • Items purchased at a discounted price are not eligible for a price adjustment.

WHAT IS YOUR DISCOUNT POLICY?

  • Coupons and discount codes do not apply to gift card purchases, shipping charges, Gift Wrap, sales tax, or other fees.
  • Only one coupon or discount code may be applied per order.
  • All Kelly Wynne promotions are limited to the specified dates/times and cannot be applied to previous purchases.
  • Coupons and discount codes may not be combined with other discount offers, promotions, sitewide sales, Gift Sets or applied to prior orders.

WHEN WILL MY ORDER ARRIVE?  

All orders are shipped on business days (Monday–Friday). We do not ship orders on the following dates due to Federal Holidays and Fulfillment Center Closures

  • January 1st
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • December 24th
  • Christmas Day
  • New Year's Eve - December 31st

Orders placed on Saturdays, Sundays, and dates listed above will begin processing the following business day.

  • Ground Shipping Method will ship within 1-5 business days and will arrive within 1-5 business days after order has been shipped.
  • Two-Day or Next-Day Shipping Method (holidays and weekends excluded) will ship same day if submitted before 2 pm CST. All Expedited orders placed after 2 pm CST will ship the following business day. Two-Day Orders will arrive in 2 business days. Next-Day orders will arrive the following business day.

Personalized Travel Orders:

  • Travel Gift Sets are not eligible for Personalization upon check out. If you wish to customize a Travel Gift set please reach out to customercare@kellywynne.com for assistance once your order has been placed and we will help edit your order.
  • All Personalized orders are final sale.
  • All Personalized orders will ship within 5-10 business days of an order being processed.
  • Personalized orders are not eligible to ship Expedited.

MOTHER'S DAY 2021 SHIPPING CUTOFFS

Below are the dates an order must be placed by to deliver in time for Mother's Day 2021

  • Personalized Travel orders - Wed April 28th by 2 pm CST
  • Last Day for Ground Orders - Thu April 29th by 2 pm CST
  • Last Day for 2 Day Shipping - Wed May 5th by 2 pm CST
  • Last Day for Next Day Shipping - Thur May 6th by 2 pm CST

    Tracking Orders:

    Customers will receive a confirmation email with tracking information when the order has shipped. This email will contain a link to FedEx that will provide all shipping and status details.

    Orders Containing Pre-Order or Back-Ordered Items: Please check the item's webpage for the available ship date.

    EXPEDITED ORDERS

    Due to ongoing impacts of the COVID-19 pandemic processing times and deliveries may take longer than normal as our shipping partners work to ensure employee safety. FedEx has suspended all service guarantees, including Expedited Shipments. Therefore, we are unable to give an accurate estimate of your parcel's arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment.

    Thank you for being our customer. We appreciate your patience, understanding, and support more than ever at this time.

    WHAT IS THE BEST WAY TO CLEAN A KELLY WYNNE BAG?

    We recommend taking your Kelly Wynne leather goods to a trusted repair shop or shoemaker specializing in leather.