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For immediate assistance, give us a ring. Monday—Friday, 9:00am—5:00pm (CST)
All purchases made on KellyWynne.com include a manufacturing defect warranty valid up to a year after the purchase date. Please note, purchases made during Sample Sales are not applicable.
Our warranty does not apply to damages resulting from normal wear and tear. If general wear and tear has affected the handbag’s original condition, we suggest contacting a local leather care professional or shoe hospital for suggestions on restoration.
We do not accept warranty requests on items purchased from a retailer other than KellyWynne.com. For purchases made through one of our retailers/boutiques, please reach out directly to that retailer to request assistance. We are happy to answer any questions associated with the Kelly Wynne products, but we are unable to process any returns, exchanges, credits, or refunds on purchases from outside retailers.
If your defect meets these guidelines, please email our customer care team at firstname.lastname@example.org to request assistance. Please include pictures of the item clearly showing the problem and your order number or proof of purchase in your email.